Automated Quality Control Mechanism for Outbound process

Three main processes take place while picking and shipping an order:

• Picking
• Scanning
• Labeling the merchandise

There are also order set-up, packing and shipping tasks but they consume less time and menpower affort.

Order set-up task is printing(getting) picking sheet and preparing container for picking. The time spent on this task depends on the container type and avaiability of these containers. In our case it takes no more than 0.10%.

Packing is done by the person who labeled the merchandise and it takes no more than 3% of the whole outbound operation.

Shipping task takes no more than 0.90% of the whole operation.

In outbound, quality of value added tasks such as labeling is important. The price labels should be labeled according to company quality standards. The database constracted in a way so every item labeled is tracked in WMS database. We can track who collected the particular item, scanned and labeled the price labels, packed and shipped. From stores feedback, warehouse personel errors are entered to the system and at the end of the month total quality compilance KPI list is prepared. According to this KPI value 3PL provider prepares trainings for warehouse staff. The most important issue is that: warehouse staff is avare that every their work is trucked and put in front of warehouse management. By implementing this QC mechanism, we gained rise in productivity of personel during outbound by 27% and by trucking every item delivered increased the service level to the end customer.